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Hello, I just had a really big problem with softhome... They emptied my whole mailbox without prior notice, and without explanation. I lost very important messages concerning university, work and lots of other less important matters. That stuff about university was very important and I'm in real trouble now. I've been trying to contact softhome for two weeks now, writing something every day and lately litterally spaming them. I never got a single answer... I have a very secure password and secure computer, unshared and well protected so it can't be someone else who did that, unless softhome themselves got hacked, wich I didn't heard about.

I then started to looks for other people who had similar problems with softhome and ended up on this site. I had no idea of that stupid filter that blocks mails that are received the first time. I'm so mad now, I remember having friends complaining about me not responding their emails and girls I met and gave my email but never heard about! I remember being completely broke and without job and wondering why I was not getting any answer while I was looking for work years ago, getting discouraged because I had spent days sending lots of resumes and was running out of Kraft dinner... I never suspected softhome and this f****n spam filter.

I got that Softhome account while I was in college and broke, years ago and thought it was simple and cool. Recently I was considering paying for a professional email account. Well let me tell you it won't be softhome. I feel like this mail provider is some kind of devil trying to ruin my life. I'm sure It actually ruined a few months of it and right now it could ruin a lot more because of that big problem I have with university since they deleted my whole account without prior notice.

To whoever considers having a softhome account, DON'T! unless it's for some very unimportant matters. It's completely UNRELIABLE and they offer NO SUPPORT at all. I even think softhome is only an abandoned server somewhere, running a mail program with no admin, no programer, nothing.

I went to gmail like you did lol, I was not aware it was so good. Now I'll have lots of trouble having every person I know get my new email but I guess it's worth it, better late than never.

Sincerely,

I may or may not have written to you before about this, but I periodically
google SoftHome's name when curiosity strikes me, and your page keeps
coming up.  I just noticed you mention updating the page this month, so I
thought that I'd add that I'm still a SoftHome user some six years on, and
only keep the account because a) many people have this address, and b)
habit is habit.

But I will say this, and you can post it on your page: right now I am
convinced that because SoftHome promised its users that it'd be there
"forever" its owner Brian Grossman presumably keeps it running as long as
anyone pays for it, but plans to do nothing further with it.  As more and
more users drop away as the service becomes obsolete (it already is -- the
last significant update on the web interface was done in 2002, and its
many kinks mean it's frequently necessary to use the even older version
instead), the less there is to maintain, and eventually the whole thing
will quietly and conveniently run itself into the ground.

I sympathize with all your filtering issues.  I've simply turned all spam
control off, and delete it myself manually.  It's the only way to reliably
get legitimate mail.

And for what it's worth, I haven't received a response from Mr. Grossman
to various customer service inquiries both by telephone and e-mail in over
two years.